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Appointments and Policies

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Blue Ridge Ear, Nose, Throat & Plastic Surgery is open Monday through Thursday, from 8:30 a.m.–5:00 p.m. and on Friday, from 8:30 a.m.–4:30 p.m.


Due to the heavy call volume on Monday, you may want to call Tuesday through Friday for non-emergent questions or appointments.


If an emergency or serious concern arises after office hours, you may reach an ENT physician on call by leaving a message with our answering service at 434-455-8224.  Please make an appointment before coming to our office. Be sure to bring your insurance card, referral forms, and list of current medications so our staff may better serve you. In addition, please bring any x-rays or test results that may be helpful to our physicians. New patients are asked to come in 15 minutes before their scheduled appointment time. If you have received a new patient packet in the mail, please complete the forms and give them to the receptionist at check-in.  If you did not receive the forms in the mail, you may download the new patient registration forms now and bring them to your appointment.


By law, minors must be accompanied by their parent or legal guardian.



To help keep costs down, we ask that you pay for services or any deductibles at the time service is rendered. Your Specialist co-pay or a $25 minimum payment will be collected at the check-in window before each visit or your appointment will be rescheduled. If surgery is a part of your recommended treatment plan, a payment schedule will be arranged with our Surgery Coordinator.


Please check insurance info for a list of insurance companies with which we participate. If your insurance company is not on this list, you may be eligible for out-of-network benefits. Check with your insurance company representative or dial the 800 number on the back of your insurance card.


We accept the following major credit cards: *Discover *MasterCard *Diners Club International *VISA *American Express



There are many different types of health insurance coverage. Your responsibility as a patient depends on the contract between the insurance company and whether or not Blue Ridge Ear, Nose, Throat & Plastic Surgery has a contract with your insurance company.  Blue Ridge Ear, Nose, Throat & Plastic Surgery has contracts with many but not all insurance companies. Please check your provider manual to make sure our physicians are included. Below is an alphabetical listing of insurance companies with which Blue Ridge Ear, Nose, Throat & Plastic Surgery currently has contracts:

  • Aetna

  • Anthem BC/BS HMO

  • Anthem BC/BS PPO

  • Anthem Health Keepers

  • Anthem Health Keepers Plus, Inc.

  • Anthem Medicare Advantage

  • Anthem Medicare/Medicaid Dual Enrollment

  • Cigna

  • Coventry Health (formerly Southern Health)

  • Humana Medicare Advantage

  • Lifeworks Advantage (Ally Align Health)

  • Medicaid

  • Medicare

  • Medicare Railroad

  • Optima Family Care

  • Optima PPO

  • Optima Vantage

  • Piedmont Community Health Plan HMO

  • Piedmont Community Health Plan PPO

  • Piedmont Medicare Advantage

  • Virginia Premier:  Medicaid HMO



The majority of insurance plans today require the patient to pay co-pays for office visits.  The co-pay amount is listed on your insurance card.  The co-pay is part of the contract between the insurance company, the doctor, and the patient.  The doctor is required by the insurance company to collect the co-pay from the patient.  Blue Ridge Ear, Nose, Throat & Plastic Surgery, therefore, requires payment of your co-pay at the time of your visit and it will be collected when you check-in for your appointment.


Download our Insurance Co-pay information



If Blue Ridge Ear, Nose, Throat & Plastic Surgery has a contract with your insurer, only deductibles and co-payments will be required at the time of service.  If NOT, you will be required to pay in full for your visit.  Our staff will file your insurance claim to a non-contracted insurer as a courtesy to you (except federal government insurance carriers, which must be filed by the patient per federal regulations).  Please remember that insurance claims and benefits are matters involving the patient and his or her insurance carrier.  We will cooperate, but cannot assume the responsibility of securing benefits or referrals for you.



  • Generally you need to have been seen by a Blue Ridge Ear, Nose, Throat & Plastic Surgery physician within the past year for your refill request to be granted.

  • Your Blue Ridge Ear, Nose, Throat & Plastic Surgery physician must have written the original prescription.

  • Allow a minimum of three working days for processing your prescription.

  • Approved refills will be electronically sent to the pharmacy of your choice. Please contact the pharmacy for confirmation that your prescription is ready for pick-up.

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